Support – Tech Warrior

Lifting others as we rise

Tech Warrior — Wed, 08 Sep 2021 09:30:00 +0000

Ukusekela ukuzihlupha - translated from Zulu - means to support others and create self-sufficiency. This is what Ukusekela the Small Projects and Support Fund (SPSF) aims to achieve for local grassroot initiatives in the forms of NGOs, NPOs, CBOs and the like.

Stemming from The AIDS Foundation of South Africa, Ukusekela aims to empower communities by making its members participate in development and education actions. These are designed, implemented and owned by some of the community members themselves! Ukusekela seeks out female lead initiatives so as to drive female empowerment and minimise gender inequality.

Getting a community involved in its growth and development is paramount to its success. It creates a sense of pride, you want to show off what you've been able to achieve - Tech Warrior believes this is what Ukusekela aims for and consistently hits the mark.

It has been both eye opening and a privilege working with Snegugu and her team while creating Ukusekela's website. For future projects Tech Warrior will engage with its clients in a more meaningful way - be it through phone calls, WhatsApp messages or video calls.

Thank you Sne, for highlighting the value of the communications medium!

Read on below for Sne’s feedback:

I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.
—Nelson Mandela

1 - What made you choose to work with Tech Warrior?

Your approach on working with small projects and interactions with us during the initiation process.

2 - If you had any hesitation about using Tech Warrior, what was it?

Basically not having technical know-how, if you would understand our vision and bring it to life. I am very wary of technical projects especially in areas where I have no clue let alone expertise on.

3 - What were your highlights working with Tech Warrior?

Your patience and understanding

understanding the vision and bringing it to life and how you took initiative in some areas being the technically skilled team that you are

I always look forward to being led, listening to recommendations in areas where I am not strong on and this was received and felt with your dynamic and responsive team

4 - Is there anything that Tech Warrior could do better?

Meet more to talk to ensure we are all aligned. Sometimes we miss the meaning in email communication and typing can be a bit time consuming than talking things through. I suppose it can vary on a client preference.

We had an awesome experience working with you guys and given the chance we would do it again.

Regards

Snegugu Vilakazi
Programme Coordinator

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TA-DA! Tech Warrior now has a help desk!

Tristan Green — Wed, 24 Feb 2021 13:27:46 +0000

We've been hard at work developing a more formalised way of answering your questions, changes and support related concerns.

That's why we're sending you this email, Tech Warrior now officially has a help desk. All you have to do is send an email to help@techwarrior.co.za and briefly explain your problem or requirement.

It works like any ticketing system, you explain what the issue is you're having and send the email. The help desk system assigns a ticket number to you. Then we'll do our best to get it resolved ASAP! And you can always visit the help desk to check the status of your request.

Whatever you need help with - changes made to your website, have an email problem, want a new website or something else, help is now just an email away!

We're thrilled about our latest achievement, and we can't wait to continue supporting you and your business for the years to come!

Visit our learning hub for more articles

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Support during the COVID-19 lockdown

Tech Warrior — Tue, 14 Apr 2020 12:03:53 +0000

[dropcap]L[/dropcap]ockdown in South Africa has effectively put everything on hold. This means no face-to-face meetings, public gatherings or moving about unless it means getting essential goods.

For some people, not being able to move around means they don’t get paid; but thanks to the internet and web-based solutions this can be remedied. As a gesture of goodwill, Tech Warrior would like to extend a helping hand to those in need. We will be offering free support not only to our customers, but all those who require assistance.

If you need web-based help, or know of someone who does please pass the message along and we’ll do what we can to make this lockdown manageable for all.

Here’s an email we sent out to all of our existing clients, explaining the government requirements for all websites URLs ending with ‘.co.za’

We hope you and your loved ones are safe and healthy during these peculiar times.

Recently the South African Government requested that all websites in South Africa place a link on their home page or landing page to the official Government COVID-19 website. In true government form, it was a bit vague and ambiguous but you can read the directive (5.1.4 of Gazette 43164) yourself. The idea behind the directive is to use digital technology to combat the spread of COVID-19 in South Africa and deal with the rise of fake news on the subject.

We at Tech Warrior are reaching out to let you know of the directive and to say that if you have a website and would like us to set up and activate the notification on your website, to please let us know. There would be no charge for this change to your website (even if you aren't a customer of ours).

The wording we have used for our website is as follows and we would use the same for you.

Visit the South African Department of Health's COVID-19 website www.sacoronavirus.co.za for official news and information.

Additionally if you need any support for your website during this time, please reach out and we will see what we can do to assist.

From all of us at Tech Warrior,
stay safe, stay healthy, stay home.

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