Tech-Warrior__What-if-I-hate-what-you-have-done

Everyone wants something different

Everyone has their own preferences, we may not share the same affiliation to a genre of music, type of food, political party or world view. This is what makes everyone and everything unique, our desire to have something different and to be different.

When it comes to Tech Warrior’s Small Business Websites, we offer a product which is unique in terms of colours and content used, but in terms of overall structure it follows the same framework or theme. It is a mould which we use to replicate a well oiled, taken care of machine (website). If you absolutely hate what we have created for you we’ll do what we can to rectify what you dislike, within reason.

We follow a process which is tried and tested and we’ll work in tandem with you, our client, to create the best possible website for you. We usually get a sense that things are not going to work out very well, very early on in the relationship and we are prepared to part company (and refund any relevant monies due) if we feel that there is not a good match.

A lot of work is done upfront to ensure that there is clarity around responsibilities and expectations to mitigate anyone hating what we do.

Expectation vs reality

Everyone has expectations, whether people like to admit to that or not is a different story. As a small business, Tech Warrior does something which is incredibly audacious when it omes to the way we build websites, but our approach to doing it is the same as any other company or service provider out there. We ask our clients for their money and in return deliver a service or product which a customer should be proud of and show off to the world, like a new pair of Adidas or Nike sneakers.

If we don’t deliver the advertised service, our customer’s expectations won’t be met and that will leave a sour taste in everyone’s mouths. We do our best to mitigate this by clarifying upfront what is our responsibility and what is the onus of the client. Content is non-negotiable. No content, no website.

We can’t be responsible for compiling content on behalf of the client but we do make it easier by providing a scope and content document that is filled out online with the guidance of a Tech Warrior team member. The content which appears on their site is the content they’ve provided to Tech Warrior.

All humans are entrepreneurs not because they should start companies but because the will to create is encoded in human DNA.
—Reid Hoffman

Sometimes it’s best to say goodbye

If there are minor adjustments which need to be made, like changing images or shuffling some text around that’s easily remedied and often take a client from vaguely okay to super satisfied. If there are drastic changes like altering the format of the website we may need to recontract, reprice or have that “parting company” conversation.

That said, if you absolutely, wholeheartedly cannot stand the look and feel of your website after the development team has done their utmost to meet your expectations, then unfortunately this means Tech Warrior is not the web development company for you. Having agreed to separate we help with a hand over process as well as referrals to other development companies. We aren’t in the business of making enemies, and we can’t be all things to everybody. We like to help those who need it most, small business owners and medium sized enterprises, and when we are a good fit, we build strong and long term relationships.

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